One of my businesses uses Highrise as its CRM tool to document all of its sales activities.
As Highrise is a hosted application, I want to make sure that we have access to regular backups of our data. Luckily, Highrise offers a handy export feature for this purpose. Unfortunately, those exports do take a sweet while to generate.
I generate weekly backups using this method and usually trigger their creation when I leave the office on Fridays. When the export is done, Highrise…
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…their product or service. They may not use any type of Customer Relationship Management ( CRM) program such as Salesforce or Siebel, or if they do, they don't maintain it. When I found myself in this situation I reached out to project managers, sales reps and the finance department (to find out who paid for the product or service). You could also reach out to IT to see if they have analytics on users. If your company has a blog or a newsletter you could check out the subscribers.
2. …
- » Product Launch Blog: The Who, What, When, Where and Why of Talking to Customers - Part 2
…the user is able to share data between business apps (e.g. copy and paste text from an email into a CRM record), but corporate IT would of course not want data inside the container copy-and-pasted onto a non-container app such as Twitter or Facebook — i.e. data leak prevention. And of course corporate IT should have the ability to wipe the container if the device is lost or the employee leaves the organization, but not delete music, photos, personal apps, etc. that the employee put on the …
Keith Perhac and I recorded our 3rd podcast episode with special guest Brennan Dunn. Listen to it (or read the transcript) for:
why you should increase your freelancing rate
how to discuss your value with your clients such that they're happy to pay your increased rates
how to scale to a multi-employee consultancy, without being bankrupted by poorly timed receivables
three stories from successful consultants on three very different trajectories in their businesses
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…traditional on-premise solutions have been gaining market share. Salesforce.com led the way in CRM, and SaaS solutions are becoming more common in other markets including Application Performance Management ( APM). This is no surprise, as companies look to lower costs, reduce the burden on IT staff, gain speed and agility, and move to a subscription model where you pay for what you use when you use it and not before any value is delivered. Speed of deployment, time to value and ROI are …
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…the CRM market through their "No Software" SaaS CRM solution. New Relic is on a similar journey revolutionizing the APM market.
It wasn't until 2007, eight years after opening their doors, that SalesForce.com was finally recognized as a " Leader" in the Magic Quadrant report in their market. It took New Relic only four years to achieve " Leader" status in our market. We credit SalesForce.com for blazing the early trails of SaaS.
We now …
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You can break out the numbers in your own CRM to see this: your likelihood of getting an order from a prospect goes down sharply the longer they've been in the CRM, largely because the "lead gets cold." (Indeed, in a lot of fields you can lose up to 90% of the predicted value of the lead within the hour. Crikey.) Software businesses will see a similar effect in their own sales: for example, Bingo Card Creator trials (which are not time-limited) will lose 90% of their …
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Intercom is a light weight CRM tool that helps you build relationships with your users. You can broadcast messages to all your users, groups of users or direct messages to individual users.
5. Unobtrusive feedback with tracking scripts
All the techniques above involve additional interaction from the user, but of course you can learn a lot simply by observing how users naturally use your application.
Google Analytics is the obvious tool. Not only does it tell you what pages …
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…other fork of gitx
laullon/gitx - GitHub - another fork of gitx
square/ KIF - GitHub - iOS Integration Testing Framework
Tuffcode - Home - An HTTP sniffer for Mac.
Pipedrive - sales management software and CRM tool - Another SaaS CRM, looks pretty.
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For our next product Charm (an email support and CRM app) we're going the all full-screen, real-time, highly interactive web app path, and using a lot of cool technologies, like Zepto.js, Backbone.js and CoffeeScript, to name a few. As we believe that the details make the product, we're also going to have keyboard shortcuts, so [...]