The iPhone surpassed BlackBerry devices as the most popular in terms of corporate IT support.
Windows Phone 8 gaining favour of BlackBerry 10? 45% of IT managers surveyed plan to support Windows Phone 8 devices; 34% plan to support BlackBerry 10.
Tablet usage is up in all non-executive departments, especially legal, HR/administration and finance/accounting.
The iPad is the top choice of tablets, with support from 73% of the companies surveyed.
Also noteworthy:
55 …
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In his book Drive , Daniel Pink looks at the concept of ‘flow'. When you're in a state of flow, there's a perfect balance between what you have to do and what you can do. Your work is so engaging and enjoyable that you push yourself just a little bit further, until "... the effort itself is the most delicious reward."
I manage the Tech Support team at New Relic. Each day we get to learn new things, help our customers and get to play. We hire smart, creative, …
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My Introduction to the Technical Support Team
When I met my new team, I happily discovered a group of technical support engineers who absolutely love their work. Now let me explain why this is worth calling out. I've been in technical support for 20 years. And while it's not uncommon to find folks who really enjoy their work, it is unusual to find an entire team with that kind of love.
Support departments exist because of problems no company want to advertise. Unfortunately, …
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Charge More, Get Less (And Better ) Customer Support Email
Ramit : If you have money, you can hire a customer support rep to deal with your customers. By the way, when you start charging, you'll find that paying customers ask for support much less often than free customers do. What do you think, Patrick?
Patrick : That is absolutely the truth. This is very relevant to people here who run products. You can actually draw a graph versus whether someone is a free user or a …
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We offer heaps of lovely benefits, plus a progressive work environment. Starting salary is $ 45k USD , depending on experience.
Email everything to jointheteam@37signals.com . Include " Customer Support" in the subject line. If you're attaching a resume, please send it as a PDF . Note: We look favorably on people who get creative with their applications.
We look forward to hearing from you!
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We offer heaps of lovely benefits, plus a progressive work environment. Starting salary is $ 45k USD , depending on experience.
Email everything to jointheteam@37signals.com . Include " Customer Support" in the subject line. If you're attaching a resume, please send it as a PDF . Note: We look favorably on people who get creative with their applications.
We look forward to hearing from you!
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…had nothing to lose at this point, so I posted the request titled " Mom Needs Tech Support" with the info I had.
Much to my surprise, I got two great bids within 24 hours, geeks with good credentials, and I picked the first one. The estimate was two hours for $ 45 , and he was on-site helping my mom within 2 days from the time I posted.
It turns out that my wife's intuition was correct: the cable internet installer had inexplicably decided to connect my mother's …
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…are cheaper than developers. But more servers mean more developer time spent fixing bugs and more IT support. That's why I think, memory management is something Ruby developers should be aware of and should take in consideration, especially the ones writing frameworks, libraries or shared code.
I am using Ruby 1.9 so I could not profile my Rails 2.x app using memprof , instead I wrote a simple and basic middleware that keeps track of the memory allocation/deallocation …
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…of its limitations. Imagine a computer that is accessible and easy to use, and doesn't require IT support from your nephew to fix (or remove a virus). In other words, a portable device that simply works. It only does a few things, but it does them in a manner that provides a pleasant experience to the average user.
The iPad's field of application isn't very restricted either. It can be seen as a portable console for casual gaming, a digital frame to show photos set to a soundtrack, …
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Customer Support Options : You'll note some customers have their names in green. This means they are using the online version of Bingo Card Creator, rather than (or in addition to) the desktop version. Previously I just made that green to satisfy my curiosity (it gives instant, accurate visual feedback that 70% of my sales come from the online version), but as I got a feel for customer support needs I decorated their records with a pair of hyperlinks.
"Ghost me" : This …